Technical Customer Support Specialist

Job description

Who we are:

At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved auditing, risk, and compliance platform by our customers. This is how we have become one of the 100 fastest-growing tech companies in North America for the second year in a row as ranked by Deloitte!  

AuditBoard transforms how audit, risk, and compliance professionals manage today’s dynamic risk landscape with a modern, connected platform that engages the front lines, surfaces the risks that matter, and drives better strategic decision-making. More than 25% of the Fortune 500 leverage our award-winning technology to move their businesses forward with greater clarity and agility, and AuditBoard is top-rated in GRC and audit management software on G2.

Why this role is exciting:

You’ll assist the Client Advisory Services team with a wide range of technical software inquiries. You’ll do this in the form of cases and you’ll work closely with our Product Engineering and Development teams. 

In doing so you’ll serve as a technical subject matter expert on client accounts post-implementation and business (Customer Success).

In this role you’ll be a liaison between Customer Advisory Services and Engineering:

  • You’ll triage and document client facing bugs and advocate for their completion with the AuditBoard Engineering team.
  • Develop processes to expedite the delivery and response to technical questions.
  • Troubleshoot application behavior through logs.
  • Review the codebase to interpret correct behavior.
  • Assist in creating documentation for application behavior and troubleshooting.
  • Manage application integration support. 

Attributes for a successful candidate: 

  • Bachelor's degree or commensurate combination of education and experience (4+ years).
  • Ability to communicate clearly with team members and clients
  • High level of energy, drive, enthusiasm, initiative, commitment and professionalism
  • Self-starter with solid organizational and planning skills
  • Open-minded and willing to learn
  • Competitive and focused on achieving goals           
  • Critical and Analytical thinking

Perks:

  • You’ll be launching a career at one of the fastest-growing SaaS companies in North America!
  • Hybrid/Remote work environment
  • Lunch and snacks when you are in the office
  • Unlimited Access to LinkedIn Learning
  • Additional stipend for learning courses or certifications
  • Celebrate your birthday with the day off
  • Charitable giving - get paid to volunteer for a day
  • All the traditional goodies….health, dental, vision, PTO, holidays
  • Stock options
  • Wellness stipend to keep your mind and body healthy
  • Bonus program
  • 401k to save for your future
  • Fun company and team outings!