Manager, Implementation & Professional Services

Job Description

Who We Are

At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to delight our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved auditing, risk, and compliance platform by our customers. This is how we have become one of the 100 fastest-growing tech companies in North America for the second year in a row as ranked by Deloitte!  

AuditBoard transforms how audit, risk, and compliance professionals manage today’s dynamic risk landscape with a modern, connected platform that engages the front lines, surfaces the risks that matter, and drives better strategic decision-making. More than 30% of the Fortune 500, including 6 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.

Why This Role is Exciting 

We are looking for a positive, self-motivated professional with experience in project management to assist with Portfolio management and onboarding SaaS projects . The Onboarding Project Manager will be responsible for effectively managing all aspects AuditBoard’s project portfolio and coordinating the assignment of client service staff to engagements. The Onboarding Project Manager will also be responsible for monitoring the utilization of resources, ensuring alignment of resources with the strategic plan, analyzing operational results and promoting the development of staff.  It is expected that the Onboarding Project Manager will also participate directly in project delivery as needed.

Essential Duties:

  • Manage the onboarding process of new projects and coordination between clients and Onboarding resources
  • Review project status and assist internal resources as needed in ensuring accuracy and timeliness of updates in the project portfolio
  • Serve as a program manager for large or complex projects
  • Oversee management and reporting of projects with external partners
  • Lead individual projects as needed
  • Generate scheduling, utilization and forecasting reports and provide analysis of the data that assists Line of Business leaders in making staffing decisions
  • Provide various forms of analysis including financial, profitability and exception reporting
  • Manage project resource staffing by working with all levels within the engagement team to find solutions for workload balancing and client due dates
  • Act as a resource and point of contact for all managers to mediate conflicts and resolve resource needs that develop within the project portfolio
  • Assist in the development and implementation of delivery methodology process improvements and provide information for short-term and longer term strategic decisions
  • Responsible for understanding the demand for upcoming resources and planning the supplied capacity of known resources against that demand.
  • Communicate with management regarding future needs versus availability, potential staffing issues, and other information to allow the effective deployment of resources
  • Develop, administer and/or participate in scheduling system & process assimilation and orientation programs for incoming hires
  • Maintain templates, rules and workflows in the resource tool
  • Utilize, share and develop best practices.

Attributes for a Successful Candidate:

  • Bachelor’s Degree in Accounting, Business, Computer Science or related field
  • 6+ years of experience in a professional services firm as a Project or Program manager, preferably in a SaaS environment
  • Strong relationship building, coaching and employee development skills
  • Ability to connect at all levels of the organization using diplomatic communication, influence and negotiation skills.
  • Outgoing personality and ability to present topics and run meetings in front of management and staff
  • Ability to multi-task and attention to detail
  • Strong problem solving, analytical, organizational skills
  • Ability to manage own workload and work with multiple locations
  • Understands and thrives in a fast pace environment and ability to prioritize work accordingly
  • Intermediate to expert Excel skills.
  • Previous experience with Clarizen is a plus

Perks:

  • You’ll be launching a career at one of the fastest-growing SaaS companies in North America!
  • Hybrid/Remote work environment
  • Lunch and snacks when you are in the office
  • LYBL! Live your best life! $200 a month to spend on anything that enhances your life.  
  • Unlimited Access to LinkedIn Learning
  • Additional stipend for learning courses or certifications
  • Celebrate your birthday with the day off
  • Charitable giving - get paid to volunteer for a day
  • All the traditional goodies….health, dental, vision, PTO, holidays
  • Stock options
  • Bonus program
  • 401k to save for your future
  • Fun company and team outings!