Software Trainer - Customer Education

Job Description

Software Trainer - Customer Education 

Who We Are: 

Having surpassed $100M ARR and continuing to grow rapidly, AuditBoard is the leading audit, risk, and compliance platform on the market. More than 30% of the Fortune 500, including 6 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.

At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, and compliance platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the third year in a row as ranked by Deloitte!

Why This Role is Exciting:

As a Software Trainer at AuditBoard, you are joining a team that has the goal of increasing customer independence and productivity through engaging, role-specific learning content. This role will specifically focus on building and delivering virtual training for our customers. The person who fills this role will need to be flexible and able to operate well in a fast-paced environment. We’re looking for someone who is excited to learn a new tool and industry, and develop content to teach others that tool. The customer training team has a lot to accomplish - from rebuilding and improving material to creating material from scratch. We need someone who is excited for both! We’re looking for someone to come with ideas and the ability to execute on those ideas. You should also understand how training fits into the broader business and be passionate about educating our customers!

Responsibilities

  • Work on a small team that designs effective, engaging and high-quality content for adult learners
  • Deliver virtual instructor-led training (vILT) for our customers (standard and custom)
  • With the assistance of SME’s, create custom learning objectives, course curricula and learning content 
  • Develop instructor-led training material that is easily transformed into eLearning content 
  • Maintain and improve course material including visual aids and graphics
  • Create supplementary learning materials including written tutorials, exercises
  • Assist in the assessment and evaluation of the educational effectiveness of our training
  • Work collaboratively across the organization to develop better customer training content

Attributes of a Successful Candidate

  • Experience creating and delivering high quality vILT content
  • Prior software training experience 
  • Knowledge of adult learning best practices
  • Skilled at leading needs analyses 
  • Experience creating content from scratch

Perks:

  • You’ll be launching a career at one of the fastest-growing SaaS companies in North America!
  • Hybrid/Remote work environment
  • Unlimited PTO
  • Lunch and snacks when you are in the office
  • LYBL! Live your best life! $200 a month to spend on anything that enhances your life.  
  • Celebrate your birthday with the day off
  • Charitable giving - get paid to volunteer for a day
  • All the traditional goodies….health, dental, vision, holidays
  • Stock options
  • Bonus program
  • 401k to save for your future
  • Fun company and team outings!