Technical Support Specialist (Remote)

Job Description

*Note: This position requires having a basic Command of Javascript Cloud Software troubleshooting in a SAAS environment to be considered. Thank you. 

 

Who We Are:

Having surpassed $100M ARR and continuing to grow rapidly, AuditBoard is the leading audit, risk, and compliance platform on the market. More than 30% of the Fortune 500, including 6 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.

At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, and compliance platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the fourth year in a row as ranked by Deloitte! 

Why this role is exciting:

  • You’ll assist the Client Advisory Services team with a wide range of technical software inquiries. You’ll do this in the form of cases and you’ll work closely with our Product Engineering and Development teams.
  • In doing so you’ll serve as a technical subject matter expert on client accounts post-implementation and business (Customer Success).
  • In this role you’ll be a liaison between Customer Advisory Services and Engineering.
  • You’ll triage and document client facing bugs and advocate for their completion with the AuditBoard Engineering team.
  • Develop processes to expedite the delivery and response to technical questions.
  • Troubleshoot application behavior through logs.
  • Review the codebase to interpret correct behavior.
  • Assist in creating documentation for application behavior and troubleshooting.
  • Manage application integration support. 

Attributes for a successful candidate: 

  • 3-5 years technical support experience 
  • Experience working in a SAAS environment in a Technical Customer Support function
  • Basic Command of Javascript Cloud Software troubleshooting in a SAAS environment
  • API integration, SQL, PowerBI, database queries and log file analysis experience
  • Bachelor's degree or commensurate combination of education and experience (4+ years)
  • Excellent problem solving and troubleshooting skills
  • Ability to communicate effectively with team members and clients
  • High level of energy, drive, enthusiasm, initiative, commitment and professionalism
  • Self-starter with solid organizational and planning skills
  • Open-minded and willing to learn
  • Competitive and focused on achieving goals
  • Critical and Analytical thinking

Perks:

  • You’ll be launching a career at one of the fastest-growing SaaS companies in North America!
  • Flexible Vacation
  • Hybrid/Remote work environment
  • Lunch and snacks when you are in the office
  • LYBL: Live your best life! $200 a month to spend on anything that enhances your life
  • Celebrate your birthday with the day off
  • Charitable giving - get paid to volunteer for a day
  • Unlimited access to LinkedIn Learning
  • All the traditional goodies….health, dental, vision, and holidays
  • Stock options
  • Bonus program
  • 401k to save for your future
  • Fun company and team outings!

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