Customer Security Assurance Manager

Job Description

Who We Are

Having surpassed $200M ARR and continuing to grow rapidly, AuditBoard is the leading audit, risk, and compliance platform on the market. More than 40% of the Fortune 500, including 6 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on and Gartner Peer Insights.

At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, and compliance platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the fourth year in a row as ranked by Deloitte! 

Customer Security Assurance Manager

Why This Role is Exciting

The AuditBoard solution is critical to the success of some of the most security-conscious audit, risk, and compliance teams around the world. In this role, you will be responsible for ensuring the platform meets the needs and expectations of these important customers - both by helping customers understand how security is incorporated into everything we do at AuditBoard, and by funneling important product feedback into internal development teams. As a member of the team committed to overall data protection risk and its role in the company's continued success, the Customer Security Assurance Manager role is customer-facing (internal and external) and highly visible. This is a unique opportunity to help influence the success and product direction of the next-generation GRC platform. If you are entrepreneurial, self-driven, and interested in making an impact on the future of GRC, we’d love to chat. This role commands an energetic individual able to balance the dynamics of a high-paced sales team, customers with ever-increasing data protection requirements, and the need to protect AuditBoard’s interest in committing to attainable contract terms regarding data protection.

Key Responsibilities

  • Develop and implement a Customer Engagement strategy and supporting knowledge base assets and processes. 
  • Provide ongoing guidance and consultation to the organization to promote a progressive and sustainable Security Assurance Engagement program
  • Understand and serve as a subject-matter expert around AuditBoard’s security controls, along with the supporting processes and technology enablement
  • Oversee a matrix team responsible for intake and processing of prospect and customer requests for due diligence support, including RFPs, customer audits, requests for information, conference calls, etc.
  • Develop and maintain documentation and streamlined processes in support of customer due diligence activities and drive initiatives to enhance the efficiency and customer experience of the program
  • Confidently discuss AuditBoard’s data protection practices to prospects and customers such that the listener is assured that said practices will meet the data protection requirements of a cloud solution provider
  • Exercise sound judgment in difficult negotiations, keeping the objective in mind, projecting competence, and maintaining a consistent level of professionalism
  • Redline and negotiate information data protection contract provisions proposed by AuditBoard prospects and customers
  • Liaise with all levels of the organization, including senior management, sales, customer-facing teams, and legal to inform and improve comprehension and appreciation of the significance of cybersecurity and privacy for customers
  • Cross-train internal resources and develop team members' skills and expertise
  • Assist with other Security Compliance activities as required
  • Support business travel on an as-needed basis (up to 10%).

Attributes for a Successful Candidate

  • 5+ years of security/IT compliance or equivalent experience working with Industry regulations and standards (focusing on SOC2, ISO/IEC 27001, HIPAA, FEDRAMP, GDPR)
  • Ability to promote technical and personal credibility with internal and external customers, and both technical and non-technical audiences.
  • Experience leading Information Security, IT Risk Management, or IT Compliance functions.
  • Ability to communicate clearly with team members and clients. Active listener who can pick up subtle nuances and quickly understand customer needs.
  • Skilled at organizing and translating information into clear written documentation; and articulating complex concepts and processes in writing.
  • Deep understanding of how Compliance, Governance, Information Security, and Risk Management fit into the enterprise.

Preferred Qualifications

  • CISSP, CISM, CISA, CIPP, or similar certifications
  • BS or MS in computer science or related field
  • A strong network and/or influence in the Information Security & Compliance space. (Leadership roles or strong participation in networking organizations, conference speaking engagements, an active blog, or otherwise.)
  • Exposure to or experience with product management, or the development of software applications.
  • Experience with sales or business development
  • Experience adopting and/or auditing compliance frameworks
  • Launch a career at one of the fastest-growing SaaS companies in North America!
  • Live your best life (LYBL)! $200/mo for anything that enhances your life
  • Remote and hybrid work options, plus lunch in the office
  • Comprehensive employee health coverage (all locations)
  • 401K with match (US) or pension with match (UK)
  • Competitive compensation & bonus program
  • Flexible Vacation (US exempt & CA) or 25 days (UK)
  • Time off for your birthday & volunteering
  • Unlimited access to LinkedIn Learning
  • Employee resource groups
  • Stock options
  • Opportunities for team and company-wide get togethers!


*perks may vary based on eligibility