Senior Manager, Customer Advocacy

Job Description

Who We Are

Having surpassed $200M ARR and continuing to grow rapidly, AuditBoard is the leading audit, risk, and compliance platform on the market. More than 40% of the Fortune 500, including 6 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.


At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, and compliance platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the fourth year in a row as ranked by Deloitte! 

Why This Role is Exciting:

  • Lead the customer advocacy, customer marketing, and sales reference programs for one of the fastest growing B2B tech companies globally
  • Build relationships with top brands and position leaders for participation in speaking engagements, webinars, press releases, blogs/articles, analysts reports and interviews, and other marketing activities
  • Partner with Marketing, Sales, and Product Leadership to help innovate, validate, and deepen our unique value proposition with compelling customer proof points at each stage of the customer journey
  • Lead our process to produce high quality customer story content, including case studies, story slides, and customer video content
  • Drive strategic development and implementation of customer advisory activities and related initiatives that may include customer advisory boards and user groups
  • Strengthen relationships with industry organizations such as G2, Capterra, and others. 
  • Cultivate, grow, and maintain an active customer reference pipeline and program in partnership with marketing and sales leadership
  • Coach and develop a small team to develop greater sophistication and impact

Attributes for a Successful Candidate:

  • 3-6 years of relevant experience at a rapidly scaling B2B SaaS company, 5-10 total years of experience 
  • Direct management experience
  • Ability to span both strategy and execution as the leader of a small team
  • Experience building relationships with top brands and helping them to tell truly captivating stories 
  • Ability to quickly develop a degree of product expertise and customer program knowledge in technical software fields
  • Sincere interest in customer impact, constant innovation, and personal improvement
  • Executive presence and comfort presenting to senior leadership
Perks*
 
  • Launch a career at one of the fastest-growing SaaS companies in North America!
  • Live your best life (LYBL)! $200/mo for anything that enhances your life
  • Remote and hybrid work options, plus lunch in the office
  • Comprehensive employee health coverage (all locations)
  • 401K with match (US) or pension with match (UK)
  • Competitive compensation & bonus program
  • Flexible Vacation (US exempt & CA) or 25 days (UK)
  • Time off for your birthday & volunteering
  • Unlimited access to LinkedIn Learning
  • Employee resource groups
  • Stock options
  • Opportunities for team and company-wide get togethers!

 

*perks may vary based on eligibility

 

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