Director Professional Services, Implementations

Job Description

Who We Are

Having surpassed $200M ARR and continuing to grow rapidly, AuditBoard is the leading audit, risk, and compliance platform on the market. More than 40% of the Fortune 500, including 6 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.


At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, and compliance platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the fourth year in a row as ranked by Deloitte! 

Why This Role is Exciting

Reporting to the VP of Professional Services, the Director plays a crucial role as we continue to expand our operations in EMEA. This role will be instrumental in leading our implementation projects and serving as the primary point of contact for all Professional Services needs locally. The role requires a strategic partner, working closely with our global teams to onboard our customer teams onto the AuditBoard Connected Risk platform.

Key Responsibilities 

  • Engage customers, positioning AuditBoard as a long-term partner
  • Build and lead the Professional Services team in the UK, developing and executing strategies that enhance service delivery and customer satisfaction, both within AuditBoard and through regional relationships with consulting partners.
  • Foster a culture of excellence and continuous improvement by ensuring cross-functional collaboration that provides a stellar customer experience
  • Oversee the successful implementation of our SaaS solutions across a diverse client base. 
  • Ensure projects are delivered on time and within scope/budget while achieving the highest level of client satisfaction.
  • Serve as the main point of contact for all professional services-related inquiries in the UK, building and maintaining strong relationships with key stakeholders. 
  • Ensure a high level of customer service and resolve any issues swiftly by partnering with teams throughout AuditBoard, including sales, product, engineering, and support.
  • Manage efficient design and delivery of deployment methodologies
  • Utilize knowledge of regional nuances to adjust professional services strategies, ensuring alignment with market needs and company growth objectives.

Attributes for a Successful Candidate 

  • Minimum of 5 years in Professional Services leadership roles
  • Experience delivering software solutions for enterprise customers
  • Demonstrated track record of growing a business, developing a strong strategy, hitting delivery milestones, financial targets, and customer satisfaction goals
  • Cross-functional collaborator who builds strong working relationships 
  • Strong project management skills, with a track record of leading complex implementation projects to success.
  • Excellent client-facing and internal communication skills.
  • Strategic thinker with the ability to translate strategies into actionable plans.
  • Familiarity with the UK market and its regulatory landscape
Perks*
 
  • Launch a career at one of the fastest-growing SaaS companies in North America!
  • Live your best life (LYBL)! $200/mo for anything that enhances your life
  • Remote and hybrid work options, plus lunch in the office
  • Comprehensive employee health coverage (all locations)
  • 401K with match (US) or pension with match (UK)
  • Competitive compensation & bonus program
  • Flexible Vacation (US exempt & CA) or 25 days (UK)
  • Time off for your birthday & volunteering
  • Unlimited access to LinkedIn Learning
  • Employee resource groups
  • Stock options
  • Opportunities for team and company-wide get togethers!

 

*perks may vary based on eligibility

 

#LI-Remote