Customer Support Specialist (SaaS)

Job description

AuditBoard is a high growth SaaS technology company revolutionizing enterprise accounting software for large scale publicly traded companies. Our clients include industry leading Fortune 500 companies to pre-IPO tech companies looking to streamline their accounting and audit functions. We are a team oriented company dedicated to employee development and growth. We are growing rapidly and hiring key team members who are bright and highly motivated. Learn more at www.auditboard.com.


In this role you will be working directly with our active clients assisting with any product feature functionality questions as well as managing the delivery of a variety of professional services offered by our Support team. These services include but are not limited to: data migrations, live phone training, and reconfiguration. Job duties also include helping troubleshoot any issues in the system that a client may have encountered and working with various internal teams to resolve these issues and/or provide solutions.


Some of the perks we offer here are free daily catered lunches, free gym memberships, 3 weeks of paid vacation, ping pong table, quarterly events, etc.

Requirements

We are looking for positive, self-motivated professionals with strong customer service and support experience and an affinity for technology products and innovation. Individuals that can flourish in a dynamic entrepreneurial environment with a "roll-up your sleeves" mentality and are comfortable interacting with clients both online and over the phone. The ideal candidates will not only perform their given job duties well, but will also always be on the lookout for ways to improve our team’s processes as we continue to grow:


  • 0-3 years experience in customer support function
  • Analyze and troubleshoot in order to resolve problems quickly and cost effectively
  • Ability to communicate clearly with team members and clients
  • Excellent interpersonal, verbal and written communication skills, with emphasis on phone, email, and online communications
  • Create training and technical support documentation
  • Familiarity with helpdesk ticketing system
  • Collaborate with development, product management, and customer onboarding functions in order to care for customers efficiently and effectively
  • Bachelor's degree or commensurate combination of education and experience
  • Accounting & Audit knowledge is a plus
  • SaaS or Technology experience is a plus
  • High level of energy, drive, enthusiasm, initiative, commitment and professionalism
  • Self-starter with solid organizational and planning skills
  • Open-minded and willing to learn