Who We Are
AuditBoard is a high-growth SaaS company in the financial technology space that is transforming the way organizations manage critical risk, audit and compliance initiatives. We believe in empowering enterprises to manage and control risk so that their businesses are able to thrive.
Designed by former chief audit executives, our enterprise cloud platform is purpose-built to automate and streamline activities in ways that align with how our thousands of users think and act daily. Clients range from pre-IPO organizations to Fortune 500 companies, including leading organizations such as WeWork, Activision Publishing, Lions Gate Entertainment Corp., TripAdvisor, Arthur J. Gallagher & Co. and Cox Communications, among many others.
Who We Are Looking For
We are looking for positive, self-motivated professionals with customer support experience and an affinity for technology products and innovation. The candidate will be responsible for responding to client inquiries through a variety of channels including email tickets, chat, and phone. Through your experience of assisting our clients you will gain a valuable understanding of the needs of our clients and may also have the opportunity to help develop training and technical support documentation. Our customer support specialist will collaborate with development, product management, and customer onboarding functions in order to care for customers efficiently and effectively. Individuals that can flourish in a dynamic entrepreneurial environment with a "roll-up your sleeves" mentality and comfortable interacting with clients both online and over the phone with a high level of professionalism.
0-3 years experience in customer support function
Bachelor's degree or commensurate combination of education and experience
Analyze and troubleshoot in order to resolve problems quickly and cost effectively
Ability to communicate clearly with team members and clients
Excellent interpersonal, verbal and written communication skills, with emphasis on phone, email, and online communications
Ability to flourish in a high growth, fast paced, ever-evolving tech environment
High level of enthusiasm, initiative, commitment and professionalism
Self-starter with solid organizational and planning skills
Open-minded and willing to learn
Accounting & Audit knowledge is a plus
SaaS or Technology experience is a plus
Familiarity with helpdesk ticketing system is a plus
Why You’ll Love Life at AuditBoard
You’ll be launching a career at a well-funded, hyper-growth SaaS tech company
Free daily catered lunches
Unlimited snacks and beverages in our kitchen
Free gym membership
Medical, dental, and vision coverage for full-time employees
3 weeks of Paid Time Off and 10 holidays per year
401k to save for your future
Fun company and team outings - Work Hard Play Hard!