IT Helpdesk Technician

Job description

AuditBoard is a high-growth SaaS company in the financial technology space that is transforming the way organizations manage critical risk, audit and compliance initiatives. We believe in empowering enterprises to manage and control risk so that their businesses are able to thrive.

Designed by former chief audit executives, our enterprise cloud platform is purpose-built to automate and streamline activities in ways that align with how our thousands of users think and act daily. Clients range from pre-IPO organizations to Fortune 5,000 companies, including leading organizations such as Lululemon Athletica, WeWork, Activision Publishing, Lions Gate Entertainment Corp., TripAdvisor, Arthur J. Gallagher & Co. and Cox Communications, among many others.

We’re based in Los Angeles, growing rapidly and looking for bright, highly motivated people to join us! Learn more at auditboard.com.

 

As an IT Helpdesk Technician, you will be the front line of internal IT Support for the AuditBoard team. In this technology-forward organization, you’ll strive to improve team productivity, assisting with setup, maintenance, and procurement of our team’s computer systems and services. You will support a mixed environment of Windows & macOS and must be able to diagnose and solve problems with little supervision.

 

Some of the perks we offer here are free daily catered lunches, free gym memberships, 3 weeks of paid vacation, paid holidays, ping pong table, quarterly events, etc.

 

We are looking for positive, self-motivated professionals with prior IT helpdesk experience with an affinity for technology products and innovation. The ideal candidate can flourish in a dynamic entrepreneurial environment with a "roll-up your sleeves" mentality and is comfortable interacting with internal customers both in-person, over Slack, and over the phone.

 


Requirements

Bacheler's degree

  • 3+ years working in an IT role.
  • Familiarity with both Windows and macOS.
  • Preferably experience with G Suite/Okta/AirWatch/MDM administration.
  • Experience in a technology-forward or startup environment.