Please review these common troubleshooting steps for a solution.
Username and Password Help
Note: If your organization is configured for Single Sign On (SSO), please see the below SSO Help instructions.
If you are unable to log into the AuditBoard platform, confirm that your username and password are correct.
If you have never logged in before and your Welcome Email has expired, follow the instructions below to reset/set up your password.
To reset your password, select "I forgot my password" from the login screen.
The system will automatically send an email to the address associated with your account. Follow the instructions in the email to reset your existing password or set up a password for the first time.
If you do not receive an email, please check your spam/junk folders. Ensure that your email address matches the address associated with your user account (your AuditBoard System Administrators can check this for you).
Additionally, your System Administrators can resend your Welcome Email if that is preferred.
Single Sign On (SSO) Help
Please note that if your user account is configured for Single Sign On (SSO) there is no requirement for a username and password. Simply click on "Single Sign On" from the login screen.
If you hare having difficulty logging in via Single Sign On, please ensure the following:
You are successfully logged in to your Single Sign On provider.
- If you are prompted by your SSO provider to enter a password when attempting to log in via SSO, please use the credentials you use for that application.
- If you are unsure how to log in into your SSO account, we recommend that you reach out to your IT team for assistance. In some instances you may need to be granted SSO access to AuditBoard by your IT team.
- The email address associated with your user account in AuditBoard must match the email address associated with your account in your SSO provider.
If the above steps do not resolve your difficulty logging in via Single Sign On, please contact your AuditBoard System Administrator. If your System Admin cannot resolve the issue, please reach out to AuditBoard by emailing firstname.lastname@example.org.